The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public Grievance Redressal and Monitoring System (CPGRAMS) 19th monthly report for States/UTs for February, 2024. The said report provides a detailed analysis of types and categories of public grievances and the nature of disposal by the States/UTs.
A total of 64750 grievances were redressed by States and Union Territories in February, 2024. The monthly disposal in States/UTs increased from 57603 PG cases at the end of January, 2024, to 64750 PG cases at the end of February, 2024. The pendency of grievances of States/UTs received on CPGRAMS portal stands at 200086 grievances across the States/UTs Governments, as of 29th February, 2024.
The pendency in the States/UTs has increased from 196408 PG cases at the end of January, 2024 to 200086 PG cases at the end of February, 2024. For the 18th month in a row, the monthly disposal crossed 50 thousand cases in States/UTs.
The report also provides the state-wise analysis on the grievances registered through Common Service Centres in February, 2024. CPGRAMS has been integrated with the Common Service Centre (CSC) portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level Entrepreneurs (VLEs). 23154 grievances were registered through CSCs in the month of February, 2024, in which maximum grievances were filed from Assam State followed by Punjab.
In February, 2024, the BSNL Feedback Call Centre collected 87551 feedbacks, out of the total feedbacks collected; around 44% citizens expressed satisfaction with the resolution provided to their respective grievances. In February, 2024, 32580 feedbacks were collected for States/UTs by the BSNL Feedback Call Centre, out of the feedbacks collected; nearly 39% citizens expressed satisfaction with the resolution provided.
Uttar Pradesh has received the maximum number of grievances in February, 2024 with the number standing at 24079 grievances. 17 States/UTs have received more than 1000 grievances in the month of February, 2024. Uttar Pradesh and Gujarat disposed the maximum number of grievances in February, 2024, with the number standing at 23993 and 5787 grievances respectively. 14 States/UTs have disposed more than 1000 grievances in the month of February, 2024.
The report also includes the status of grants released under the Sevottam Scheme in the FY 2022-23 and FY 2023-24. DARPG has developed a dedicated portal to monitor the real time status of trainings being conducted by the State/UT ATIs under the Sevottam Scheme. 17 States are using the Sevottam Scheme Portal developed by DARPG. In the Financial Year 2023-24, 247 trainings have been completed in which 7814 officers has been trained from 17 States.
